Adam Kucera is Sales Director at Uniphore - whose Conversational Automation Platform can deliver the most sophisticated, accurate, personalized, and automated customer experiences on the planet. No frustration, just true understanding – including emotion and intent in real-time.
Adam has nearly 30 years of experience across sales and sales enablement, and joined us on the podcast to discuss the importance of selling with empathy, and why that one word can make a big difference to how you sell.
Key talking points:
- Why empathy is important in sales
- How to put it into practice and leverage empathy in your day-to-day sales role
- How measuring empathy levels on calls is possible and why you should do it
- Steps salespeople can take to level up their empathy skills
A little bit about our guest
Adam Kucera is Sales Director at Uniphore, and has nearly 30 years of sales and enablement experience.
This podcast was brought to you by Uniphore - and find out more about Uniphore and their industry-leading Q for Sales - Emotion Intelligence for Revenue Teams - at uniphore.com.
Be on the pod!
Know a little something about enablement? Wanna join the conversation and share your thoughts on the industry, your own career journey, and the tips & tactics that have brought you success? Get in touch and YOU could be our next guest!