Let me start with a confession. When I first stepped into enablement 18 years ago, we didn't even call it enablement. We just knew sales teams needed help, and someone had to figure out how to give it to them.

Fast forward to today, and I'm still learning, still tweaking, and still discovering what works. But after building enablement functions from scratch at three different companies, I've learned this: your success depends entirely on the foundation you build.

The truth is that across enablement, we're all facing similar challenges. We're all trying similar solutions. And sometimes, we're all wondering if we're doing it right.

Well, here's what I've learned: if you're asking that question, you're already on the right track.

Why your enablement needs a mission

Here's a question that might make you squirm a bit: do you have a defined mission and vision statement for your enablement team?

Not your company's mission. Not your sales organization's vision. Your enablement team's specific purpose for existing.

When I asked this at a recent conference, about half the room raised their hands. That's actually pretty good. But for the other half (and maybe for many of you reading this) let's talk about why this matters.

My mission has always been straightforward: ensure that members of my revenue organizations have all the skills, knowledge, and tools necessary to be successful in what they do. That's it. No fluff. No corporate speak. Just a clear statement of why I show up every day.

Your mission statement describes the purpose of your enablement efforts. What's your team's reason for being? Your vision statement paints the picture of where you want to be; in other words, the desirable outcome of all your hard work.

For me, the vision is to become a trusted advisor within my revenue organization, driving readiness, capacity, and efficiency to help improve sales execution and accelerate sales. Will I ever fully get there? Maybe not. But it gives me something to work toward every single day.

One of my CEOs used to say, "Everyone is in sales." I like to rephrase that: Everyone is in sales enablement. If you don't have sales in your job description, you're there to help sales sell. And as enablement leaders, we're the bridge between sales and everyone else.

You're not just enabling sales. You're building a culture of continuous improvement.

The cornerstone you can't skip: Competency matrices

Think about this for a second. You wouldn't build a house without blueprints, right? So why would you build an enablement program without defining what success looks like for your reps?

Just like you need an ideal customer profile, you need an ideal rep profile. This competency matrix defines exactly what you expect each person to know, what skills they need to have, and what tools they need to be comfortable with to succeed.

Remember my mission? Knowledge, skills, and tools necessary to be successful. Your competency matrix defines what that success actually looks like. It's the difference between hoping your reps figure it out and giving them a clear path to follow.

The three pillars of every successful enablement program

Once you've got your foundation set, you need to build on it with three essential pillars:

New hire onboarding

This is where it all starts. You're introducing new hires to their roles, building that knowledge and skill set across industry understanding, product expertise, go-to-market strategy, sales process, and tools. Most of you probably already have this in place — it's usually where enablement programs begin.

Continuous learning

Here's where you build on what they learned during onboarding. You're reinforcing industry knowledge, product updates, and go-to-market strategies.

You're driving adoption of processes and tools. And crucially, you're ensuring business change awareness: new products, new processes, and new strategies. Whatever they need to know, continuous learning delivers it.

Coaching and skills verification

We talk about this all the time, but it bears repeating: you need to enable your managers to be coaches. This is a critical part of any coaching and skills verification program.

But it goes beyond that. You're also assessing and improving the existing knowledge base, making sure your reps actually know what they think they know about industry, product, go-to-market, sales process, and tools.