Templates and Frameworks

10 critical questions that will help you gauge customer loyalty and understand the customer experience....

A comprehensive document that outlines the essential steps and considerations needed to successfully launch and promote a product...

Review and assess the strength of your current value proposition....

A template to help you strike the right tone when pitching to an influential company....

A checklist with everything you need to consider when putting together a post-sale customer survey...

Four proven templates you can work from to welcome new users....

A structured approach to crafting compelling stories that convey your product’s value with meaning and impact....

A comprehensive overview of several key pricing strategies and policies...

Multiple email templates to communicate a price increase to your customers....

A set of email templates to help you implement a seamless handover from sales to customer success....

Gain deep insights into your target market and tailor your marketing efforts effectively....

A set of tactics you can use to keep your churn rate healthy....

Key methods you can follow to improve trial-to-subscription conversions....

A master list of customer feedback questions....

The 6 key steps you need to follow when creating a customer experience map....